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🔁 Loop-Look Returns & Refunds Policy

We want you to love every Loop-Look piece. If something’s not quite right, we’ve made returns simple, fair, and Eco-conscious.

📅 Return Window

• You may return eligible items within 14 days of delivery.
• Items must be unused, unwashed, and in original packaging with tags intact.

🚫 Non-Returnable Items

• Final sale items
• Gift cards
• Custom or personalized products
• Items showing signs of wear or damage

💸 Refunds

• Refunds are issued to your original payment method within 5–7 business days of receiving and inspecting the return.
• Shipping fees are non-refundable, unless the item was defective or incorrectly shipped.

🔄 Exchanges

• We currently do not offer direct exchanges. Please return the item and place a new order.

📦 How to Return

1. Email returns@loop-look.co.za with your order number and reason for return.
2. We’ll send you a return reference and courier instructions.
3. Ship the item back using a trackable method. Return shipping is at your cost unless the item is faulty.

🛠️ Faulty or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery.
• Include clear photos and your order number.
• We’ll arrange a free replacement or full refund.

🌱 Sustainability Note

We encourage thoughtful returns. Every shipment has an environmental impact, so please consider sizing and product details carefully before ordering.

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